Terms & Conditions

Last updated: August 2026

These Terms & Conditions apply to all cleaning services provided by Bos Haus & Co. (“Bos Haus Services”, “we”, “us” or “our”) to our residential and commercial clients (“you” or “your”).

By booking or using our services, you agree to these Terms & Conditions.

1. Our Cleaning Services

Bos Haus & Co. provides residential and commercial cleaning services across the Mornington Peninsula and surrounding areas.

Our services may include:

• Domestic and regular house cleaning
• Commercial cleaning
• NDIS cleaning services
• End of lease and vacate cleaning
• Airbnb and short-stay cleaning
• Deep cleaning
• Pre-sale and property presentation cleaning
• Other cleaning services agreed between you and Bos Haus & Co.

The exact services provided will depend on the requirements discussed and agreed before the booking.

2. Quotes & Pricing

We aim to provide clear and upfront pricing wherever possible.

Quotes may be based on factors including:

• Property size
• Number of rooms and bathrooms
• Current condition of the property
• Type of cleaning required
• Frequency of service
• Level of cleaning or detail required
• Accessibility and location
• Additional services requested

A quote is based on the information provided to us at the time of quoting. If the condition, size or requirements of the property are significantly different from those described, we may need to revise the quote before commencing or completing the work.

Additional work will only be undertaken where reasonably possible and, where practical, discussed with you beforehand.

3. Booking & Confirmation

A cleaning booking is considered confirmed once the service details have been agreed between you and Bos Haus & Co.

We will make reasonable efforts to arrive within the agreed service window. Cleaning times may vary depending on the condition of the property and the work required.

For regular cleaning clients, we will work with you to establish an agreed cleaning schedule.

4. Access to Your Property

You are responsible for providing safe and reasonable access to the property at the agreed time.

This may include providing:

• A key
• Access code
• Garage or gate access
• Instructions for accessing the property

If we cannot access the property when we arrive, a cancellation or call-out fee may apply.

Please let us know in advance about any access restrictions, security systems, pets, parking limitations or other circumstances that may affect our ability to provide the service.

5. Cancellation & Rescheduling

We understand that plans can change.

If you need to cancel or reschedule a booking, please provide as much notice as possible.

Where insufficient notice is provided, or where our team arrives and is unable to complete the scheduled service due to circumstances within the client’s control, a cancellation or call-out fee may apply.

The applicable fee will depend on the circumstances and the amount of notice provided.

For regular cleaning clients, repeated cancellations or changes may result in the regular cleaning schedule being reviewed.

6. Cleaning Standards

We take pride in providing a consistent, considered and professional cleaning service.

Our goal is to leave your property clean, presentable and cared for. However, cleaning results can be affected by factors including:

• Existing damage
• Permanent staining
• Mould or mildew
• Age and condition of surfaces
• Heavy build-up
• Neglected areas
• Delicate or deteriorated materials
• Access limitations
• Conditions outside our reasonable control

We cannot guarantee the removal of stains, marks, odours or damage where they cannot reasonably be removed through standard cleaning methods.

We will not use methods or products that we reasonably believe could damage a surface or item.

7. End of Lease & Vacate Cleaning

End of lease and vacate cleaning is intended to bring a property to a clean and presentable standard suitable for handover or inspection.

The exact requirements may vary depending on the property, agent, landlord and condition of the premises.

We cannot guarantee the outcome of a rental inspection, bond claim or decision made by a property manager, landlord or rental provider.

Where an agent or property manager provides specific cleaning requirements, these should be communicated to us before the service where possible.

8. Airbnb & Short-Stay Cleaning

For Airbnb and other short-stay properties, cleaning services may include the agreed cleaning and preparation of the property between guests.

Clients are responsible for providing clear instructions regarding:

• Linen and laundry
• Restocking requirements
• Guest supplies
• Property access
• Special presentation requirements

Any additional services outside the agreed cleaning scope may incur additional charges.

9. NDIS Cleaning Services

Bos Haus & Co. may provide cleaning services to clients who access NDIS funding, where the service is appropriate under the client’s plan and funding arrangements.

Clients and/or their plan managers are responsible for ensuring that the requested service is covered by their individual NDIS arrangements.

We can discuss available options and invoicing arrangements with self-managed or plan-managed clients.

NDIS funding does not automatically guarantee payment for every cleaning service. The client or relevant plan manager remains responsible for payment where funding does not apply.

10. Commercial Cleaning

For commercial clients, the scope, frequency and price of cleaning services will be agreed before work begins.

Commercial cleaning arrangements may be subject to additional terms agreed specifically with the business or organisation.

Where a commercial client requests work outside the agreed scope, additional charges may apply.

11. Client Responsibilities

Clients are responsible for:

• Providing accurate information when requesting a quote
• Providing safe access to the property
• Advising us of fragile, valuable or unusual items
• Advising us of known hazards or risks
• Securing personal valuables where appropriate
• Providing access to water, electricity and other reasonably necessary facilities
• Ensuring pets are safely managed where required
• Communicating any specific cleaning requirements before the service

Bos Haus & Co. reserves the right to decline or stop a service where we reasonably believe the working environment is unsafe.

12. Safety & Hazardous Conditions

Our team should not be expected to work in conditions that present an unreasonable risk to health or safety.

This may include, but is not limited to:

• Unsafe structural conditions
• Exposed electrical hazards
• Biohazards
• Needles or sharps
• Significant pest infestations
• Excessive animal waste
• Hazardous chemicals
• Aggressive or uncontrolled animals
• Other conditions presenting a serious safety risk

If a property cannot be safely cleaned, we may postpone, modify or cancel the service.

Where additional specialist treatment is required, we may recommend an appropriate specialist provider.

13. Pets

We are happy to work in homes with pets.

However, clients are responsible for ensuring that pets do not create an unreasonable risk to our cleaners.

If a pet is aggressive, uncontrolled or creates a safety concern, we may require the pet to be secured or the service to be stopped.

14. Damage & Breakages

We take reasonable care when cleaning your property.

If you believe an item or property has been damaged during a service, please notify us as soon as reasonably possible so that we can investigate the matter.

We may not be responsible for damage resulting from:

• Existing damage or deterioration
• Faulty or unstable fixtures
• Poorly installed items
• Fragile or improperly secured objects
• Defects that were not reasonably apparent
• Following manufacturer or care instructions where provided
• Conditions outside our reasonable control

Where appropriate, we may request photographs or other information to help assess a claim.

15. Personal Belongings & Valuables

Clients should secure cash, jewellery, important documents and other valuable or highly personal belongings before a cleaning service.

We are not responsible for loss of valuables that have not been appropriately secured.

16. Complaints & Service Concerns

We want you to be happy with the service you receive.

If you are not satisfied with any aspect of a cleaning service, please contact us as soon as possible and explain the issue.

Where appropriate, we may arrange to return and address a reasonable cleaning concern.

Any request for a return clean will be assessed based on the original scope of work and the condition of the property at the time of service.

17. Payment

Payment terms will be communicated at the time of booking or as otherwise agreed.

Unless otherwise agreed, payment is due according to the invoice or payment arrangement provided by Bos Haus & Co.

We reserve the right to suspend future services where outstanding invoices remain unpaid.

18. Subcontractors & Team Members

Bos Haus & Co. may provide services through our team members or other appropriately engaged cleaning personnel.

Where reasonably possible, we aim to provide the same trusted person or small team for regular clients.

However, circumstances such as illness, leave, availability or other operational requirements may occasionally require a different team member.

We will make reasonable efforts to communicate significant changes where practical.

19. Photography & Property Information

From time to time, photographs may be required for operational purposes, such as documenting the condition of a property or a cleaning issue.

We will seek appropriate permission where required and will take reasonable steps to protect client privacy.

We will not use identifiable photographs of a client’s property for marketing purposes without appropriate permission.

20. Privacy

We collect and use personal information only as reasonably necessary to provide our services, communicate with clients, manage bookings, process payments and operate our business.

We take reasonable steps to protect personal information and handle it in accordance with applicable Australian privacy requirements.

For further information, please refer to our Privacy Policy.

21. Limitation of Liability

To the extent permitted by law, Bos Haus & Co. will not be liable for loss or damage arising from circumstances outside our reasonable control or from pre-existing conditions, defects or circumstances that could not reasonably have been identified before or during the service.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law or other applicable legislation.

22. Australian Consumer Law

Our services are provided in accordance with applicable Australian laws, including the Australian Consumer Law.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer guarantee, right or remedy that cannot legally be excluded or limited.

23. Changes to These Terms

Bos Haus & Co. may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will be published on this website with the relevant update date.

24. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

Any dispute arising in connection with these Terms & Conditions will be subject to the applicable courts and laws of Victoria, Australia.

25. Contact Us

If you have any questions about these Terms & Conditions, your booking or our cleaning services, please contact us:

Bos Haus & Co.

Frankston, VIC 3199
Phone: 0438 755 361
Email: brooke@boshauseservices.com.au

We are happy to discuss any questions before your service is booked.