Privacy Policy

Last updated: August 2026

Bos Haus & Co. (“Bos Haus Services”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quote or use our cleaning services.

By using our website or engaging our services, you acknowledge the practices described in this Privacy Policy.

1. About Us

Bos Haus & Co. is a residential and commercial cleaning service based in Frankston, Victoria, servicing the Mornington Peninsula and surrounding areas.

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:

Bos Haus & Co.
Frankston, VIC 3199
Phone: 0438 755 361
Email: brooke@boshauseservices.com.au

2. What Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Your name
  • Phone number
  • Email address
  • Property address
  • Preferred cleaning dates and times
  • Details about the cleaning services you require
  • Information provided when requesting a quote
  • Information relating to your booking
  • Payment and invoicing information
  • Information about access arrangements, where necessary
  • Information you voluntarily provide about your property or circumstances
  • Communications between you and Bos Haus & Co.

Where relevant to NDIS cleaning services, you may also provide information about your NDIS funding arrangements or plan management. We only request information that is reasonably necessary to discuss and provide the relevant service.

3. How We Collect Information

We may collect personal information directly from you when you:

  • Contact us by phone
  • Send us an email
  • Submit an enquiry or quote request through our website
  • Book a cleaning service
  • Communicate with us about an existing booking
  • Provide information during a property visit
  • Communicate with us through other channels

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Provide quotes
  • Schedule and manage cleaning services
  • Communicate with you about bookings
  • Access and service your property
  • Provide invoices and process payments
  • Manage NDIS-related service arrangements where applicable
  • Improve our services and customer experience
  • Respond to questions, complaints or feedback
  • Maintain business and administrative records
  • Meet legal, regulatory and insurance requirements
  • Protect the safety of our clients, team members and property
  • Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

We will not use your personal information for purposes that are unrelated to our business activities unless we have a lawful basis to do so.

5. Website Enquiries & Quote Requests

If you submit an enquiry through our website, the information you provide may be used to contact you about your enquiry and prepare or provide a quote.

We may retain enquiry information for reasonable business and record-keeping purposes, even if you do not proceed with a booking.

We will not sell your enquiry information to third parties.

6. NDIS Information

Where we provide cleaning services to NDIS participants, we may collect information necessary to understand the requested service, communicate with the participant or relevant plan manager, and manage invoicing.

We aim to collect only information that is reasonably necessary for providing the relevant service.

We will handle personal and sensitive information with appropriate care and will only disclose it where reasonably necessary, authorised by you, required to provide the service, or required or permitted by law.

7. Website Cookies & Analytics

Our website may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.

These technologies may collect information such as:

  • Pages visited
  • Approximate location
  • Device and browser information
  • Referral source
  • Website interactions
  • General usage patterns

We may use third-party analytics or website technologies to help us understand website performance and improve our online presence.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

8. Third-Party Services

We may use trusted third-party providers to help us operate our business and website.

Depending on the services we use, these providers may include:

  • Website hosting providers
  • Website analytics providers
  • Email and communication services
  • Online booking or enquiry systems
  • Payment processors
  • Accounting and invoicing platforms
  • Website security services
  • Cloud storage and business management platforms

Where a third party processes information on our behalf, we take reasonable steps to use reputable providers and protect personal information appropriately.

Third-party providers may have their own privacy policies governing how they handle information.

9. When We Share Personal Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to:

  • Provide the cleaning services you have requested
  • Process payments or invoices
  • Manage NDIS-related arrangements
  • Provide technical or business services to Bos Haus & Co.
  • Comply with legal obligations
  • Respond to lawful requests from government or regulatory authorities
  • Protect the safety, rights or property of our clients, team members or business
  • Deal with emergencies or other circumstances where disclosure is reasonably necessary

We will only disclose information to the extent reasonably necessary for the relevant purpose.

10. Overseas Disclosure

Some third-party technology, hosting, software or service providers we use may store or process information outside Australia.

Where this occurs, we will take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable Australian privacy requirements.

11. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Depending on the information and circumstances, safeguards may include:

  • Password protection
  • Restricted access to information
  • Secure business systems
  • Appropriate access controls
  • Secure website technologies
  • Reasonable internal procedures for handling personal information

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal, accounting, insurance or regulatory requirements.

When information is no longer reasonably required, we may securely delete or de-identify it.

13. Accessing Your Personal Information

You may request access to personal information we hold about you.

You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.

To make a request, contact us using the details provided below.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, we may be unable to provide access where an exception under applicable privacy law applies. If this occurs, we will explain the reason where appropriate.

14. Correcting Your Information

If you believe that information we hold about you is incorrect or incomplete, please contact us.

We will take reasonable steps to correct information where appropriate.

Keeping your contact and property information accurate also helps us provide a safer and more reliable cleaning service.

15. Marketing Communications

From time to time, we may contact you with information about Bos Haus & Co., our services, special offers or other relevant business updates.

Where required by law, we will obtain appropriate consent before sending electronic marketing communications.

You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option included in the relevant communication.

We may still contact you with service-related information where reasonably necessary, such as booking confirmations, schedule changes, invoices or other communications relating to an existing service.

16. Photography & Property Images

In some circumstances, photographs may be taken to document the condition of a property, cleaning requirements, damage or the completion of a service.

We will take reasonable steps to avoid unnecessarily capturing personal information or identifying individuals.

We will not use identifiable photographs of your home, property or belongings for promotional or marketing purposes without appropriate permission.

17. Privacy of Children

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children through our website for marketing purposes.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the information and take appropriate action.

18. Data Breaches

If we become aware of a data breach involving personal information that is likely to result in serious harm, we will take appropriate steps in accordance with applicable Australian privacy and data breach laws.

This may include assessing the breach, taking steps to contain and remediate it, and notifying affected individuals and the relevant authority where required.

19. Links to Other Websites

Our website may contain links to third-party websites, such as social media platforms, maps, booking services or other websites.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

20. Privacy Complaints

If you believe we have mishandled your personal information, we encourage you to contact us first so that we can understand and address your concern.

Please provide as much information as reasonably possible about your concern.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

Any updated version will be published on this page with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact:

Bos Haus & Co.

Frankston, VIC 3199
Phone: 0438 755 361
Email: brooke@boshauseservices.com.au

We will be happy to assist with your privacy enquiry.